Plumbing
20 miles from downtown of Hanover, MN
William Seal says: „I want to start by saying we had Hero come out for our main sewer line multiple times over the last 2 years…including a 20K main sewer line replacement in the summer of 23. Suffice to say, we are still having backups on our main sewer line, and after having Hero out multiple times to “fix” it, we grew tired of their “solutions”.
Enter Cyrus. I had read reviews about Cyrus, and the work he did and the honesty he shared with all his customers, I was a skeptic, can you blame me? (Don’t answer that) Cyrus not only asked questions about what Hero had did from every angle possible to better understand what might be happening, he consistently apologized for the situation I was in and showed real empathy towards our situation…that’s never happened before. Then he went to work. He kept me informed the entire time, sharing what his thoughts were, NEVER trying to sell me anything. In fact, he informed me of an idea that I could do myself that would keep me from having to see him again…that’s also never happened before. After a couple hours, Cyrus was done, and not only charged me only 1/3 of what Hero wanted for the same job, but tried to give me a tool or two to use for free in the future..I declined, and thanked him profusely.
If you’re on the fence about Cyrus and the work he does, RECONSIDER! This will be our household plumber moving forward from now on. Thank you to Cyrus, his wonderful and understanding receptionist, and the work they did for us all while staying genuine and professional. You have a return customer here...“ Show more