Daniel Ryan says: „Two techs came to do a service call for us. They walked in, looked at the pipe, and said we cant fix that...you are going to have to call a well company. That will be $99 service fee please.
I paid and let them know I felt like they were robbing me.. the two techs were beyond professional and apologetic. I let them know it wasn't them... it was their company.
after they left I called to speak with a manger. One of the owners wound up calling me back and was beyond nice and compassionate and she actually refunded my service call.
She did NOT have to do that.
This type of customer care is missing in the world today. I was shocked that I was charged in the first place but I was more shocked when she called and helped sort everything out. 5 stars to the techs and the owner...“ Show more
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