Plumbing, HVAC
5 miles from downtown of Olney, MD
Nathan Heinrich says: āMichael Bonsby HVAC was recommended to me by another contractor when I was looking to install a ductless mini-split to replace an old, loud, and inefficient PTAC unit in August 2023. There was some minor miscommunication regarding the install, namely, that there would be a giant hole in the wall that would require patching before the mini-split could be mounted. James Scafate did a very thorough job installing the mini-split and was very friendly and easy to work with through the install. He also helped re-install ductwork for two bathrooms in a very tight space using hard-pipe.
Later in February 2024, my furnace started making a weird sound after longer cycles. It was about 12 years old, and not exactly top of the line. I had Yonas out to diagnose the issue, he identified the faulty part and provided repair options, but recommended replacing the furnace. I had a suspicion that the outdoor AC unit was probably close to end of life and he helped diagnose that as well to see how well it was working, and we ended up concluding that full replacement was the best option.
Haddon Baile came out to measure for the new system and provided a couple options. He used to be a technician and I very quickly realized just how knowledgeable and experienced he was with HVAC systems. He recommended a newer hybrid heat pump system that has been a perfect fit for my property so far. In between receiving the quotes, my furnace entirely stopped working on a cold night, and Haddon offered to come try and fix it himself until we could move forward with the full-replacement. He explained to me how the entire furnace worked down to each component and where the system was getting bogged down, and managed to fix it. By the time it was fixed and working again, it was well after 6pm. James Scafate was once again on the install crew for the new system and they did a very satisfactory job. There have been a few issues but Bonsby technicians have been coming to service them free of charge because of the age of the system.
As long as people like Haddon work for Michael Bonsby, I will remain a customer, although I think you should be elevating people like Haddon to higher positions in the company where they can impact more change. During the install, it was amusing to hear the install crew and install manager come to the same conclusions about circuits that needed to be upgraded and wiring that needed to be changed that Haddon had figured out very quickly when he was measuring the specs for a new system...ā ShowĀ more