Plumbing
17 miles from downtown of Marbury, MD
Sandra Kelish says: „My husband and I believe in calling local companies for work around our house. I check these companies out by reading ALL customer reviews before deciding which local, small business company to call.
After reading about many plumbing services, I called Haynes Plumbing Services for two reasons: they are a local company, and their reviews were positive overall. Plus, I drive by their office and see their trucks in my neighborhood.
What do I like about this business? The office assistant was professional when I scheduled the appointment and offered choices for days and time slots. On our appointment day, we received a text and photo of the plumber. Then, the office assistant called us in the morning, notifying us that our plumber, TJ, maybe later than anticipated due to the first job. We appreciated the phone call.
Our plumber arrived around the expected time. TJ was cordial, professional, and knowledgeable. My husband showed him the tasks and gave us the estimate (replacing the garbage disposal and installing a guest bathroom sink). Although the prices were high, we agreed to complete the jobs. TJ immediately went to work on the garbage disposal. We talked to him while he was working, and TJ respectfully answered all our questions or responded to our comments.
His next task was the bathroom faucet; the old one was on a pedestal sink. Again, TJ went to work, and after several attempts, he gave us unfortunate news. He told us there would be an added cost because he could not remove the piping. He explained he needed to remove the sink to replace the faucet, so he would have to charge us extra. Much to my disappointment, the cost was very high, but TJ explained that he would position the sink so we would have access to the pipes in the future.
We felt TJ was sensitive to the change from the original estimate and did not push it. He merely waited. We agreed, and TJ went to work. He finished the job, cleaned up any residual mess, and explained what he did. Even though replacing two pieces of plumbing equipment was EXPENSIVE, I will call Haynes again for my plumbing needs. It's the little things that take notes for me. However, I would have rated the service a 4.5 because of the cost, but the STARS represent whole numbers...“ Show more