HVAC
16 miles from downtown of West Newbury, MA
Mike says: „This is a follow up to our October 2023 review. That review gave them high marks for the install of a new A/C system. This May, through no fault of theirs, the new condenser failed because of a manufacturing defect.
Long story short….. The entire Royal team, especially Arthur, Marlene, and Nick, went above and beyond…. starting with a commitment from the manufacturer to replace the entire unit. Once they received it, they squeezed the install in quickly during the heat wave in June.
The proof of the pudding with a service oriented company is how they treat you after the sale. We feel very fortunate to have chosen Royal when the time came to replace our system.
Royal really delivered when it counted.
Going forward, it will be Royal for all of our heating and a/c needs. Thank you to everyone at Royal Air...“ Show more