Roofing
11 miles from downtown of Holbrook, MA
Brenda B says: „I would highly recommend Eagle Build and Remodel for your roofing needs. As a home owner, having trust in a company is important. I chose them in 2019 for a roof replacement and was happy with the process and results. And then I contacted them again for recent storm damage repair. I will definitely consider them for future work on my second home. Please read on if you want to know more!
For the 2019 roof replacement, I got 3 quotes. The cheapest quote was from a company that advertises a lot on the radio. The highest quote was from a reputable company that wanted to place a port-a-john on the property. Eagle's quote was in the middle.
I like high quality stuff, but I am on a tight budget. Everone was selling CertainTeed shingles, so I called CertainTeed's corporate office to check on the fabulous warranty being offered by the lowest quoting company. In the process, I found out the lowest quoting salesman offered a 5 star warranty on a 4 star shingle. CertainTeed would not backup the limited lifetime/50 year warranty the local contractor claimed as a chief selling point. I took a strong pass on them. After thinking about the highest quote, I realized it had too many extras, like a secondary ridge vent.
What I realized was that the middle priced quote from Stephen O'Keefe was honest, straightforward, and didn't come with a high-pressure sales pitch. The proposal was for a normally priced roof replacement from a regular guy that wanted to provide a serivice to a customer. It had just what I needed. I liked that a lot.
When planning the job, Stephen took into account special requests I made. For example, I was worried about trucks causing walkway damage so he brought a smaller trailer to haul away the shingles. My neighbor's contractor had already damaged my property so this was important to me. Also, Stephen checked out the vent area after the first rain at my request. He reinforced it for good measure too. He clearly takes pride in his work. It's a bonus that he sends pictures of his roofing work!
After 5 years, and of course a pandemic, the roof was going strong. Then after 2 back-to-back storms my daughter-in-law saw a water stain on the kitchen ceiling. I texted Stephen O'Keefe on a Saturday morning and he got back to me right away. A branch had damaged the roof and he repaired it within hours.
I am going to add on another layer here just to show how much trust matters to a consumer, especially to me as a woman consumer. I had a water heater problem last summer with the runaround from 5 plumbers until the final job was done. Then I bought a gas stove. The wellknown appliance retailer subbed out the install for $300. When writing the gas fitter a check, he told me he liked me so much that he would drop the cost to $300 (the previously contracted price, gee thanks!). And when I had a flat tire, my husband sent me to my auto dealership for a plug. They refused to plug it saying it is illegal. This may be true, but I send in my husband with the same tire, and bingo, tire plugged! I could give you tons of other examples, but life is too short.
If you've read this far, you now know why trust is important to me as a consumer. I never felt like I got the runaround from Eagle Build and Remodel and would use them again...“ Show more