Plumbing, HVAC
18 miles from downtown of Pendleton, KY
Nadine Henderson says: „I had a new a/c unit installed in 2022. No problems until April 2024. The first time I turned on my a/c there was a strong order. They checked my a/c and suggested I have my ducts cleaned. A mild odor came back after 3 months. They came back and check my ducts again, the technician took pictures and determined the main duct (inside my closet that sits on top of the inside unit) looks as though it had not been cleaned!! The mastic duct pulling air from my crawl space! They gave me several options, an additional hundreds of dollars to reclean the ducts, as well as hundreds of dollars to reattached the mastic duct. First of all why should I have to pay for the technicians half doing their job?? And once the blower was taken off to be cleaned the mastic issue should have been brought to my attention. I spoke to leadership, that was a waste of time!! And now just today I had to call for another service because when I replaced my filter again for the second time when the last 3 weeks, there is a lot of stuff on my filter! And were they had to put a hole in my duct for cleaning, the tape is wet and coming off. I would not recommend this company!!
UPDATE!!!
Within 24 hours of my initial review, I received a phone call from Mr Richardson! He was very nice and really concerned about my issues. Technicians Jonathan and Daniel arrived and immediately assessed the problems. They both were knowledgeable, professional, patient and friendly. These guys went above and beyond and went the extra mile to fix the problems. After the work was done to my surprise I received another call from Mr Richardson as a courtesy, making sure the work was performed to my satisfaction and to answer any questions! He too also went above and beyond! I HIGHLY RECOMMEND ABSOLUTE SERVICES AND WILL CONTINUE TO USE THE...“ Show more