0 Project Registered With Directorii
22 miles from downtown of Newton, KS
Joshua Dahly says: „I had 1st Priority Roofing come out and perform a whole roof replacement that had been damaged due to some severe hail and tornado. I'd like to give them 5 stars, but unfortunately they're like every other contracting company.
The process started out great with solid communication with the sales person. He got me the quote, options, walked through the insurance process, and made everything feel easy. As soon as I gave them a deposit for the roof, however, everything changed. All of the clear communication was gone. I consistently asked for updates on when the project would begin, but was repeatedly told that I'd hear by the end of the day. It wasn't until a few weeks later when I started calling everyone in the company I possibly could and voiced frustration until I finally got an answer. Magically everything was lined up to happen the next week.
The construction was fairly straight forward. Good prep work, worked fast (showed up early and stayed late - probably 6am - 9pm. I was very happy with the clean up, only a few nails found here and there, but overall a good job well done.
Only thing that was frustrating was the contracted crew crushed one of my brand new downspouts that I just had replaced. I notified the project manager, but nothing was ever done or offered as compensation.
I've also emailed a couple times post construction for a few additional items, but have been ghosted entirely. Again, I'd like to give 5 stars for the work performed, but unfortunately it wasn't.
UPDATE
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Immediately after posting my review I was contacted about my frustrations. Eric, worked with me to get the outstanding repair on the downspout repaired immediately. Most times a company will just say sorry and do nothing, so I greatly appreciate 1st Priority trying to make things right.
Still a little flustered that it took a review for something to happen, but still am glad they were willing to come through even when the job was already done. That's a 5 star company...“ Show more