Best Flooring Contractors in Lawrence, KS

Lawrence Flooring Contractors

Flooring

17 miles from downtown of Lawrence, KS

Neal Gragg says: „I’ll start by saying that I’m very happy with our new floors and would hire Footprint Floors again in the future. Cons: Initially I was going to give 4 out of 5 stars for two reasons. 1) I think having some reviews that are not perfect is helpful. Too many 100% 5 star reviews can look fake. After the job was completed and I did a walkthrough with Jonathan he asked if I was willing to review them on google and later texted me a link to make reviewing easier. I doubt if there was tension or any sense of dissatisfaction he would not have offered that. This is slightly manipulating the reviews they get on google but it is also the game business have to play in the age of internet marketing. 2) The first coat of hardwood finish was applied a day earlier than expected. This normally wouldn’t be a problem but it was applied very late in the evening and we returned to the house after dinner to find out that we couldn’t stay the night there as we had planned. More of a heads up about this would be appreciated. Pros (Great Service!): Having a project manager who introduced himself at the start of the project, was very helpful. Jonathan shared his phone number and email so we could ask questions about the project whenever we had them. We did have a few issues that came up as things often do during construction. What sets Footprint Floors apart is how they handled these situations. How you fix mistakes is more important to me than avoiding them. 1) During our initial quote there was a misunderstanding about the type of vent covers we wanted. The order had “Drop-In” vents while we wanted “Flush” vents. This was probably a terminology mistake on the part of my Wife and I. But after the first day of construction I noticed the mistake. Jonathan had the team come back to the house to do additional work to install the flush vent covers. This was needed so we wouldn’t get behind on schedule. There was no finger pointing about the mistake, or adjustments to the budget for the correction. 2) After Completing work we found a few cracked floor tiles in our bathroom on the edge of the hardwood floor. Footprint floors came back a few days later to replace the broken tiles and it looks good as new again. 3) Two weeks after work was completed and paid for, we noticed a board in the middle of our living room starting to swell up on the edges. (looked almost like water damage). We reached out and they scheduled someone to come out the next morning to fix it up at no additional cost. Leo (the person doing the repair) told us that it was likely a bad board. Photos - Living Room (After all flooring complete) - Living Room (After new boards installed before sanding/finish) - Broken bathroom tiles (before fix) - Repaired living room floor (after repair, still drying, actual damaged area was about 12 inches long. It is slightly darker in the middle of the taped area...“ Show more

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