Plumbing
13 miles from downtown of Westfield, IN
Kerry Dowd-Bender says: „Absolutely EXCELLENT experience.
My Technician was Brandon R. And I have nothing but praise for my experience.
--PROS--
GREAT Communication:
> Text reminders for upcoming apnmt
> Text when the technician has been dispatched.
> A call & ETA from the technician when they're heading my way.
PROMPT Service:
> Technician showed up within 2 minutes of when he said he would arrive. (And that was during rush hour!)
> Work was completed in a very timely manner.
~~ which included a minor setback; which was, truly, mostly due to MY own time mismanagement.
PERSONABLE Technician:
> Brandon was polite and respectful... And then he adjusted to my "eccentric" personality. 😁
~~Which resulted in a comfortable/safe feeling environment.... because I'm sometimes awkward.
HONEST Work:
> I was worried that my "simple fix" was going to turn into something more... severe; bc of how long I let the issue persist.
> And.... that happened.
~~My "Quote" to "Fix" was substantially different.
> BUT... Brandon showed me, every step along the process, WHY it was never, actually, a "simple fix".
~~~ Evidence, facts, and transparency... eased any & all concerns of being "up-sold".
--CON--
Expensive:
> Yeah, it's a little costly...
But my dad has always said-
~~"You get what you pay for.".
So, yeah. I think it was totally worth it.
(con to Pro!)
I not only feel relieved that a lingering problem has finallybeen fixed, but I also feel confident in the QUALITY of the work Brandon did.
I will use them again. And I STRONGLY recommend.
...even if ya have to budget for it (like I did 😜 lol...“ Show more