HVAC
17 miles from downtown of Derby, IN
Krista Elmore says: „July 2023
On one of the hottest days of the summer, my air conditioner stopped working so I called a local company that I've always used and they came out and told me that my capacitor was out so I agreed to have it replaced. A few minutes later, the tech returned and tells me that no it's not the capacitor, it's actually my compressor which means I need a whole new unit. He then quoted me $7800 to fix everything. I told him I would need a second opinion. I was referred to this company by someone who knows him so I called Ben and he came out the next day and thoroughly looked at my unit and told me it was only the capacitor. After replacing, my a/c works perfectly. He saved me over $7500 and I cannot thank him enough for his honesty!
*update May 2024*
Unfortunately my a/c had a coolant leak and due to its age, the coolant is very hard to find. Ben came out and told me I needed about 1 1/2 lbs to 2 lbs and he was out of it and I could try elsewhere but eventually I would need to replace the entire unit. He gave me what he normally charged for the coolant so I had an idea what to expect. I told him I was going to check with other places to get coolant before I replaced the entire unit. When I called someone out, they quoted me double what Ben said and told me I needed 4lbs so I declined. They (Elite Htg & Cooling) then quoted a new unit that was almost 10k more than what Ben quoted!! (Same specs) And when I told the man that sounded too expensive, he said ‘but it’s with 0%’ ! My thought was ‘what good is zero percent if you’re charging me $10,000 more than what someone else quoted?’ Needless to say, I called Ben back and went with him and he also did extra work in a sunroom for me. He is a very honest person and doesn’t try to make a killing off his customers and I really feel he will be blessed because of that...“ Show more