HVAC
19 miles from downtown of Spring Grove, IL
Ryan C says: „We initially had our AC go out and found Herchenbach Mechanical online. We called the office and had a technician, Brian D, dispatched to troubleshoot within the next day. Brian was able to quickly diagnose our issue and had the unit back up and running within 30 minutes. He was very professional, took the time to explain everything he was doing and all of his diagnostic steps.
Our unit was already 20+ years old and we've had multiple issues with it prior to reaching out to Herchenbach Mechanical so we ended up having some quotes sent for a new furnace. Because I personally don't know much about HVAC we had requested someone come out and walk us through the quotes to get a better understanding of what we were agreeing to. Hilary at the front office was on top of things. Making sure we had someone that could discuss the quotes to us in person, making sure there were no issues, she's honestly a rockstar. Curtis ended up coming out and spent a good 45-60 minutes walking us through the quote, the pros and cons of the systems, what would be good for our house and what might not provide much of a benefit. After the walkthrough we felt pretty confident with our decision.
We were able to have the Hercehnbach Mechanical team come out and replace our existing Furnace and AC unit within a few weeks, at our request. Nick B and his team tore everything out, cleaned everything up and then took some time to walk us through all the items that were changed including how often to change our new filter system, the ionizer filter, the new breaker, and the new thermostat. They were even able to accommodate moving the condenser a little further out. Throughout the entire process the team was respectful and professional. Once everything was completed Nick made sure that we had no additional questions before he left and the entire process did not feel rushed.
All in all we've had multiple contacts with the Herchenbach team and all of them were extremely positive. If you're unsure and want to get an honest opinion, you cant go wrong with this team. We'll be customers for life...“ Show more