HVAC
12 miles from downtown of Pontiac, IL
Brenna Tripp says: „I made a request at 7:30 AM and had a call within the hour to set up an appointment. They said they could get me in same day! About five minutes after that, I had a technician calling to let me know his arrival time, which was within 40 minutes. This was amazing service compared to another company who had promised to come out a week prior, and never showed. Additionally, they sent a photo and short bio of the technician who was coming for repairs. This made me feel much safer as a woman allowing a stranger in to enter my home. I would be able to confirm that was the person they had dispatched by both name and photo. Great safety idea! Ian walked me through the entire process and why each decision was made regarding repairs. He was polite, kind, and transparent about what needed to be done. He offered the membership program, but wasn’t pushy about it. He did provide me materials to look through while repairs were being done so I could understand the long and short term benefits of their membership program. By the time repairs were complete, my husband and I were sure the electric membership program was an incredibly good deal for our family. It includes year inspections, 20% off of all services, waiving of the dispatch fee, and multiple coupons. Overall, the experience was amazing, and I would highly recommend to anyone in the areas they serve...“ Show more