Plumbing
17 miles from downtown of Kincaid, IL
Takouhie Jensen says: „They hooked the water line "in" to the "out" valve on our water softener. We called to have this error corrected and Nick said he would send somebody the next day. Nobody showed up or called. The reverse osmosis filter they installed wasn't working either. Horrible communication issues persist with RR's bloated corporate management structure. Believe it or not, this is actually an improvement over the last time we used RR for a project larger than a drip or clog. Slow to learn, but I think I got it this time - for anything more than a minor fix, go with a better company. I'd rather pay more than deal with this headache.
They did finally send out a plumber, who left without checking the water softener or RO filter. The water softener leaked. Unbelievable. I finally left a one star review which quickly resulted in a call and a repair time set up.
While they were out the last time, we were assured we would receive about a 30% discount because of the hassle - would we please leave a better review? I changed the review to 3 stars. 2 weeks later, we didn't even got the discount! I changed the review again to one star, and wow, we got another call. 6 weeks later..... everything works and we now have our discount. Essentially, they bought this review...“ Show more