Plumbing, HVAC
13 miles from downtown of Star, ID
Kris Velasquez says: „When I called Magic / Perfect over the weekend after I noticed my A/C wasn't working, I certainly expected prompt scheduling and service. I got that with a very smooth booking process and a callback first thing on Monday. What I didn't expect was to find out that my slipshod furnace setup and end-of-life water heater needed to be replaced. To be honest, I knew beforehand that both were in rough condition but like many, I was trying to avoid addressing the issues.
On Monday, JASON and TONY came out and delivered news equivalent to being told about late-stage cancer during an appointment about indigestion. JASON was awesome as I even helped him make his observations and diagnoses. When TONY arrived, he walked through everything with me as I accepted what needed to be done. I was given all the options and not pressured in any way. Both of them were very straightforward and personable about everything. Financing was a smooth as you could hope for and I was satisfied that I didn't settle for a $200 temporary fix, despite the huge financed sum.
On Wednesday, DAKOTA (electrician) showed up to do some electrical work to prepare for the big install the following day. He did quick and excellent work and was very considerate during his short visit.
On Thursday, DALLIN and HAYDEN (HVAC) showed up on time for the install. They were extremely friendly and clearly knew what they were doing as they tackled the project. In the end, we were able to share some great conversation as they answered all my questions and dropped a lot of knowledge of the what and why of the work they were doing.
They were joined a bit later by SAM (plumber) who worked alongside them installing the water heater. He was extremely proficient and knowledgeable with the install. During and after, he was very thorough about showing all the ins and outs of my water situation at the house, including testing the water pressure, hard water, and giving me options for work I might consider in the future. Awesome and friendly, just like his teammates.
There's a reason I keep coming back to MAGIC / PERFECT. It's not just the efficiency of having all the trades in one place. But the system they have set up to communicate, insure you know your tech is (complete with pic and bio via text), and all-around to take care of you is just excellent. Despite the unexpected price tag, I'm satisfied with all of these folks earning every penny in the work they did - and they're great people to be around as well. I would highly recommend and definitely use MAGIC / PERFECT in the future...“ Show more