Indianola Mechanical

Brian, hands down, provides the best customer service of any repair or service industry technician I have had. He takes the time to walk through the issues with you and dives into finding the root cause of the problem. He genuinely cares about the customers he's working to solve their problems. I have had him several times for different services for my geothermal system. The first was a walk-through on what I needed to do for homeowner maintenance, and he dove in and showed me everything I should do for my maintenance. The second time, he found a leak in the system, resolved it quickly, and worked through it with my warranty. The most recent incident was during the heat wave in July 2024. He came over before I left for vacation and left a tester to keep our unit functioning while our pet was home with a dog sitter at the house. There were scheduling headaches with getting him back out from busy service calls that frustrated me with office scheduling, but Brian made sure to take care of me. If you're lucky enough to have him dispatched to your service call when you're having a problem, know you've got someone to investigate for you and who wants to help you out. It's too bad I only run into him and his great attitude when I'm having HVAC issues...

I called this company based on information obtained online when my Mom's water heater wasn't working. I was a good choice. Joe arrived on Wednesday afternoon and determined the water heater needed to be replaced. Jake and Will arrived Thursday morning to install the new one. Installation and clean up was done perfectly. All technicians were friendly and knowledgeable. Thanks for a job well done...

I needed an urgent plumbing repair and Indianola Mechanical was fast, had reliable communication and great service. Michael was our technician and he was amazing! In addition to doing a quality repair, he was personable and explained everything very clearly. Highly recommend...

From the sales person (Austin) to the installation specialist (Carl and his helper), these folks are a professional as they come! We needed a complete central AC replacement and Indianola Mechanical really knocked it out of the park. The install took a couple days because my old system was different than this one. My wife was here when they started and she kept telling me how nice they guys were and how professional they were. I was there for the second day, and I totally agree! Highly recommended...