Plumbing
9 miles from downtown of Norcross, GA
Noah Freedman says: „Not many experiences with home maintenance prompts me to write a review, but my excellent experience with The Plumbers Guild was one that I had to share. I had an issue with my kitchen sink that would happen every 10-12 years. That issue was a clogged drain. I didn’t think anything of it in the past, but this clog happened again after two years. Now, I know what you are thinking. Kitchen grease, right? Nothing changed in my sink usage over the last 30 years since I’ve lived here. I have never dumped grease down the sink. That is why it happens every decade or so… not every two years. Now, maybe the last plumber didn’t do exactly what he said when it was clogged two years ago.
This time, I tried to fix it myself with a 25-foot snake since it was just fixed two years ago; it shouldn’t be that far down the pipe. However, my house was built in the 50s with a remodel in the 80s, and at some point in the remodel, an interesting connection in the line made my snake want to go up a vent instead of going to the main line to the street. So, I had to call a plumber. I used the Google machine to help me find local plumbers, and many came up. The one closest to my house was The Plumbers Guild. I looked at the address, and it was very close. So close; it felt weird that I had never seen the sign before. But I read the reviews and checked out BBB; they were legit. What I like most about the reviews I read was if there was a bad one (not many), they wanted to make it right with the customer. I hate it when I read the lowest reviews when I need something done around the house, and the business doesn’t try to fix the issue. So, I made an appointment with the scheduler, Nicole. She couldn’t get a team member to my house the same day, but I would be first the next day. It wasn’t an emergency, so I could wait. Nicole was great to talk with because it sounded like she loved her job. I know it’s corny, but it sounded like she was smiling when talking to me.
The next day arrived, and I was supposed to get a call between 9 and 12 to say they were on the way. My phone rang around 9:30, and Corey, the owner, arrived within 10 minutes. Yes, the owner! I walked him to the kitchen and asked if it would be possible to add a clean-out in the crawlspace right after the vent so I could clean it out myself the next time. We went outside, and he checked out the kitchen pipes. He gave me quotes for what I wanted to get done, and then he gave me his thoughts about hydro-cleaning the line and then using a camera to see if they got it all. He would add the clean-out if it looked like it would happen again. He gave me his prices, and the hydro wash was lower than the chain plumber I used two years ago just to snake out the drain. I followed his plan, and he used 50’ of the hydrowash hose. Once he started working on the clog, he was done within 20 minutes. The other guy took over an hour to go 30’. Corey got the line out, put the sink back together, and let it run for 15 minutes. He got the clog! No need to use the camera.
Afterward, I asked about some other plumbing questions I had. You know, it’s an old house, and what should I be worried about next? Corey took the time to listen to my concerns. From what he saw under the house and my tankless water heater, he recommended preventative maintenance on the tankless water heater since it’s been in the house for five years, but other than that, I should be good to go.
Well, I know now if I have anything else that needs to be addressed with plumbing, I don’t have to look far for an honest plumber because he is already my neighbor!
Thank you, Corey and Nicole, for excelling at what you do...“ Show more