I reached out to Retro Roofers on Saturday after noticing a few shingles on my roof had apparently been blown off overnight in a gust of wind or something, and Will (co-owner) contacted me back shortly after that to discuss the issue I was having and to provide an initial triage after I provided some pictures to him. Will let me know that they would have a team in my neighborhood on Monday already on a different project, and that they could come by and take a look at that time to provide an evaluation of the roof overall to see if it would need to be replaced entirely from other damage, or if a simple fix would suffice.
They followed up on Monday to confirm, and came by later that day as promised and completed the fix very quickly while also evaluating the roof otherwise. While their assessment was that my roof has started to reach the end stages of it's life, they did not immediately recommend replacing it entirely, although they did offer to provide a quote should I want to replace it sometime in the future.
Throughout the entire process, what initially started off with me in a pretty bummed state thinking I may have to probably replace my entire roof, ended with me being completely at ease that not only was my roof problem easy and fast to fix, but also totally confident in knowing that I had found the team that will replace my roof when the time comes, probably sooner rather than later.
I really appreciated the candid assessment and discussion with Will throughout, as well as the final update and assessment that included pictures of the roof and job they did. I did not at any point in time feel like I was being pressured to move forward with a major purchase just to complete a sale or anything on their side, and so, I will definitely use them again for any other roofing need I have, and will also recommend them to anyone I can moving forward.
Totally satisfied and happy with my experience with Retro Roofers. Thank you again...