Plumbing
12 miles from downtown of Kennesaw, GA
Andy Webb says: „For the last month or so, I noticed that part of my front yard was wetter than the other parts. Since I frequently use my irrigation system, my thinking was that it was a low part of the yard which retained water more so than the other parts. Last week, I came outside to find that the same area was much wetter than usual. I contacted Crossroads Plumbing on Saturday and spoke to the owner Chris. Chris was very polite and set up an appointment for me that same day. Antonio was my technician that came within a few hours. After testing many potential reasons for the leak, he was unable to find where it was coming from. He said he would call someone to come out Monday to detect the leak without having to dig. I agreed that was the best plan. Come Monday AM, Antonio came back to my home. When speaking to him, he said that after thinking about it over the weekend, he was confident that he could find and repair the leak without having to charge me the additional fee for the leak detection. Austin came out too and provided assistance. They both found the leak (main water line from meter to the house) and repaired it with minimal damage to my yard. My apologies for the long review, but I truly feel these two need to be recognized. 1) Both of their customer service skills were top notch, 2) instead of going ahead and charging me additional fees, Antonio thought of the customer first to help save money, and 3) my overall experience with Chris, Antonio, and Austin totally exceeded my expectations. Please do yourself a favor and call Crossroads Plumbing if you have plumbing needs. I will definitely call them again when needed. Thank you Chris, Antonio, and Austin...“ Show more