We decided to go with this company, at 1st communication was great, Devin was who we dealt with, gave me the estimate and from there got my a few more emails/texts u know they kept in touch with me. Once the contract was signed they seem like they fell off the earth, I had asked Devin to send me pictures the moment he came to my house bc of all the scammers and i wanted b4 and after to compare, he said no problem, well days go by and nothing, so I called just to find out he was on vacation and had not unloaded the pictures yet but he will be back tomorrow and I'll let him know to call u. Great, so I'll get my pictures tomorrow. Nothing, not a single word from anyone. So I called back once told them what had happened. I also told them since they set up my appt for Saturday between 7-10, I had specifically told them DO NOT SEND ANYONE OUT TO MY HOUSE WITH OUT THEM CALLING FIRST AND UNTIL I HAVE THE PICTURES TO BE ABLE TO COMPARE. So the girl that I talked to that morning name was Kim did not seem like she enjoyed her day, kinda slurred her words and not knowing what was happening, maybe just having a bad day, need to work on manners. Anyway, I got no call, next thing I know, 2 guys showed up at my house unannounced, couldn't even speak English, had to use there phone to communicate with me, was not happy with that. When I tell u that these guys were at my house for 6 minutes for a job that was suppose to take minimum 30 minutes. How do I know if my roof was even fixed properly, so I called and complained to Rachel and she even admitted that communication was awful there. I get that yall are apparently good, but the fact of the matter is, when a customer complains, yall should do everything in ur power to make ur potential long lasting customers happy. I was not happy paying the full price of my roof for 6 minutes of work, people who can't speak a lick of English, communication basically stopped, VERY UNPROFESSIONAL. Last but not least, as soon as Rachael sent an inspector out to check the quality which I didn't know that was suppose to happen b4 we paid, again lack of communication, the guy went up on my roof and I'm assuming and looked and left, he did his job I guess. Right after, I mean right after he left, I got the invoice for a prompt payment and 2 phone calls back to back telling me that they sent the invoice. Guess they really wanted to get paid. Communication definitely picked back up for that. My conclusion, if u have a dissatisfied customer, making them pay the full amount is a big no no, a bit more professional is what they could have been. Other than that, everything was good for the most part...