HVAC
20 miles from downtown of San Mateo, FL
Andrea Kelly says: „My husband and I are relatively new homeowners. When we purchased our home in Palm Coast last year, we knew we would need a reliable AC company sooner or later. Well, we made it almost a year before needing one. I am very thorough. I look at reviews, BBB ratings, and other quantifying data before selecting a business. I will say, in looking at other AC companies in the area, the first thing that made R.W. Aire stand out was the professionalism with which they responded to their online reviews. That was top notch. So, I gave them a call. I called on a Friday, just before noon. The lady who answered the phone (I think her name was Colleen) was super helpful and very sweet. I explained what was going on, what we thought the problem was, and asked how much it would cost us to get it repaired (provided our suspicions were correct). She placed me on a brief hold, and came back on and quoted me a repair price. When she quoted that price, she was clear in what that covered and even explained that the technician would explain any other repairs before completing them, to include the estimated cost of any possible repairs. I agreed and she was ready to schedule me for that afternoon! Due to scheduling conflicts, we couldn't make the Friday visit work, so we settled on the following Monday, between 12-3pm. I advised that my husband works really close by, and requested if the tech could please call about 15 minutes away so that my husband could meet him at the house. She advised that would be no problem and we were booked. The weekend came and went, and Monday was here. At approximately 11:50am, the technician called (I'm so sorry, I can't remember his name) and advised that he was on his way, about 15 to 20 minutes away. He arrived just after 12pm. My husband states he was professional and courteous. He was efficient and quick about getting to work. He confirmed our suspicions, performed the work, and was in and out in under an hour. To top it all off, the price that I was quoted was not what I was charged. He actually charged WAY less. About 60% of the original quote. Since then, our AC has been running like a champ and we WILL be signing up for the planned maintenance when it's time!! Thank you to the team for an amazing experience! Thank you for being professional and on time, which shows that you value my time and energy too!...“ Show more