I recently used Trust Roofing to replace my roof, install hurricane straps, and replace my gutters. Being a widow with a young child, I'm very cautious when hiring contractors. I obtained 7 different estimates for this project, however because of Daniel's knowledge, quick response to my questions and understanding of my situation, I decided to use Trust Roofing. I do not know the process for a new roof. All I can do is express my experience with the company.
As mentioned, Daniel was the reason I used Trust Roofing. However, after I decided to move forward and sign the paperwork, it seemed to me that the logistics and/or operations completely fell apart. I had my roof installed a month ago on October 22nd, and today November 20th, the project is finally completed with the permit closed.
The guy's did a great job installing the roof and hurricane straps. On the first day of the project, they worked from 7 am until 7:30 pm and showed up again the next day at 7 am!! Great group of guy's and very hard working! The project manager, Erol was very kind. He seemed way too busy, as my questions via text to him would go unanswered for days. My permit failed twice so that was a constant concern for me and obtaining project updates.
I received their invoice on October 28th. However, there were no financing options for it. Upon requesting financing information, Tara had informed that it's company protocol for customers to be approved with funding before the project begins. Yet, I was never contacted by anyone from the company regarding financing after I signed the papers for Daniel. That was a bit odd to me. Yet, I had to continue to request my invoice. I finally received the financing docs on 11/3 (12 days after project started). However, I had to sign additional financing docs on 11/14 (23 days after the project started) because I was informed that the other financing docs I signed did not include the extra project costs. Also, it looks like I was charged an additional $100 for possibly the permit failures.
I had new gutters installed by a different company, they came and left within a couple of hours. Scheduling for the gutters seemed chaotic. I had to frequently ask about the gutter install, but would never get an answer. I would receive a few different text messages for their scheduled visit, which would always change. Until one day on 11/6 they just showed up unannounced. As shown in the pictures, the gutters installed on my home do not look correct or great. The downspout sizes are small on one side of the house and a couple have extra turns/drops. The back side of the house are missing the bottom splash guards. I'm only guessing that they ran out of materials or had the wrong house. I wish I held on to my old gutters to use for parts.
Today, November 20th (29 days since project started), I was notified that my permit is now closed and my project is complete. The total cost for my roof, the hurricane straps and new gutters is almost $29k dollars, a bit high for the experience I had. I was originally quoted almost $19k without the straps, and including 4 sheets of wood. I had to purchase 10 sheets, yet leftover materials were not refunded. As seen in the pictures, I had 3 leftover sheets. However, I'm still waiting for the mitigation report, which was supposed to be included with my project.
Honestly, I'm neither disappointed or impressed. The ball was dropped so many times with my project that I feel bad for them. I can't imagine how many other people were not billed or perhaps forgotten about. Having my own business with investments for Wall St, my operations and logistics is the oil that makes the engine run. Without it, the engine falls apart. To me, it seems their engine is out of oil or perhaps their marketing boost is too much for them to handle with the influx of customers. Either way, hopefully other clients will have a smoother experience.
Good luck guy's and thank you again...
