HVAC
5 miles from downtown of New Canaan, CT
Phil Carl says: „Dave is a pleasure to work with. He and his staff are attentive, informative, and do their best to make sure I understood all the options and costs so I could make the proper decisions.
Here is my story - I'll try to make it brief:
At the beginning of the summer right before that June '24 heatwave, we learned that 2 of 3 central air units weren't working (both over 20yrs old). Dave had his crew member to the house in a day to assess the situation. In both cases we were on the precipice of two options: 1) replace the unit or 2) cross our fingers and try a repair ---we're talking $10's of thousands difference -- we opted for the repairs.
- Unit #1 had at least one leak that he was able to fix within a few days...with the intent of getting us through the coming heatwave and waiting to see how things respond before embarking on a possible larger/more expensive leak analysis.
- Unit #2 had a broken fan motor that needed a special order from 'Trane.' Unfortunately, Dave was handcuffed by a backlog of parts - thankfully, he made the first fix to Unit#1 just in time for that heatwave and with some fans in the house, we had no problems. Over the next 4 weeks, the Unit#2 fan motor kept getting delayed. During this time, Dave was attentive and kept us informed (Lack of communication drives me crazy, so it was a pleasure to know I could simply text Dave with any questions/update requests and get answers within a day or two.). Finally the fan motor came in over the 4th of July weekend and Dave picked it up himself and installed it on his day off Friday 5th to ensure that we were up and running (nice customer service - he showed that he cares about his customers).
- Unfortunately, during that month of waiting for the fan motor, Unit#1 seemed to crap out again - must be more leaks - Dave came over to re-assess - knowing we wanted to stay low cost, he made some adjustments, added more freon in hopes he gets us through the summer - so far so good as we end July'24.
Thanks to Climate Care, it looks like we will make it through the summer and have the winter to save up for the inevitable need for at least one if not 3 new systems over the next few years. And when we do, you can be sure we will be working with Dave & Climate Care...“ Show more