Victor Toledo says: „My A/C unit had a moldy smell coming out of the vents. After calling 4 different companies and them telling me closest appointments were for July/Aug, I found CTB. They booked me within the week. Ben came in and quickly identified were the moldy smell was coming from (Evaporator/Blower assembly compartments) filled with black mold. He recommended not turning on the AC until it was properly cleaned. Unfortunatly he could not clean it the same day, however he found me an appointment for next day ahead of the heat wave that is coming. Jason came the next day and did a deep cleen on the system assemblies and the smell is gone. Both technicians were great, knew what they were doing, easy to work with and explain all the steps from start to finish. I do have to mention the Company prices are on the higher end, however I did not have to wait a month or 2 during summer to get my AC unit inspected and cleaned...“ Show more
Reza Roodsari says: „Franklin and Adrian from this company were very professional and skilled to fix our leaking pipe very quickly. It was a relief that they could come quickly for rescue.
However, I have to mention that the technician from this company that came earlier, Steve, did not recognize the problem and charged us 700$ just for opening and closing the whole system. I wish we had Franklin and Adrian in the first place to avoid 700$ unnecessary charge...“ Show more
Tim Kane says: „My water heater broke and was leaking around 5pm Friday evening. I later called Harp around 9pm to see about an appointment. The individual who answered ultimately stated there was a system glitch and she could not see appointment times for that day or the weekend but stated that I could try to call back on Saturday. No big deal, called back Saturday morning just prior to 10am and was told they could dispatch a tech to my house between 10am and 2pm. By around 11:15am, a Harp dispatcher called to ask if it was ok to send the tech my way….absolutely! By 12 noon, Juan was here and he was an absolute pleasure to deal with. He talked through the options with me and even though he had a slightly larger water tank than my existing 40
Gal one (a 50gal that would still technically work for me) in his truck, he offer to go get the slightly smaller 40gal water heater tank to match exactly what I had per my request. He was soon back with the 40 gal tank and removed the old and installed the new with zero issues. I checked in once in a while, mostly because I was just curious how things were going and how the piping would be fitted, and everything was done absolutely professionally and to perfection. He left things neat and clean…job absolutely well done! Juan is fantastic and I would recommend him to anyone in my same situation! Thanks Juan and Harp for getting my hot water back up and running and for getting it done same day (and on a Saturday)...“ Show more
Richard Perry says: „The crew that showed up to install my mini splits ductless system were excellent. They stayed all day to assure the job was completed. Never made a mess and cleaned up and removed all material debris. The final result looks beautiful on the exterior of house as does the inside. They answered all questions I had during the install and went over the use of the remote control for the units. It was a lot of work that they completed to my absolute satisfaction! These systems are pricey, but worth every penny IMO. I would recommend this company based on their work ethic and courteous attitude towards the job. Follow up review: when discovering the cooling function wasn't working properly, TMS was quick to send a team out to investigate. Nick and Madison were diligent in determining the cause and were able to rectify the problem. Very impressed with their determination to fix the issue. Also, Madison came back a week later to install the wifi kits that were on backorder and everything worked great with the mobil app. Madison checked each of the 3 units with me before leaving. GREAT JOB ALL AROUND...“ Show more
Summer Lockwood says: „We’ve used Aiello several times for electrical and plumbing issues that we’ve had and each time they are amazing! We had a pipe burst in our basement today and literally within the hour we had a plumber at our house and he was able to fix the pipe and get our water back on for an extremely reasonable price. I’ve even had to call them in the dead of night when a fuse blew on our electric panel and they made us the first appointment of the day to make sure everything was fixed as soon as possible! Aiello is now our go-to company for any repairs or updates that we need, especially since our house is from the 1800’s and needs a more skilled touch to maintain. Thank you everyone at Aiello for being so helpful...“ Show more
Michael Costantino says: „We’re working to sell our house and we have some nagging plumbing issues with grey water to a dry well and a bathroom sink. I call RR in the morning and there is a team available the same afternoon!!!
Darley (tech #90) and Ricky arrive in the big Roto-Rooter van. We talk about the issues, they’re both very congenial and understanding, and we talk about a plan of work. They begin work and sweat through some tough stuff to get both jobs done in under 2 hours. The systems now work great… they showed me right then and there… and were cool while I did my own tests.
I am so happy and relieved to have this work professionally completed and under warranty in a day… a day!
Impressed and wearing a big grin about it. So much so that I gave them each an ice cold can of Dr. Pepper (that’s high praise indeed)!
Mike C...“ Show more
kari Gentile says: „BEST experience with our service provided by Tim!! I called in the morning after walking through 3” of water in our basement all “due thanks” to our hot water tank deciding to burst. He came over within the hour, assessed the situation, explained our options, went to pick up a new tank, emptied and removed old and replaced new in record time. We were amazed by his knowledge and ability to do a fantastic job so efficiently. Allowing us to get back to “warm water normal.” We will use Vanguard again. Thank you kindl...“ Show more
Prime Time House says: „We had a significant leak involving our hot water heater. Initially we got a next day appointment. When I called back frustrated I couldn’t find the right shut off, they were able to schedule a same day appointment and then connected me to the manager Keith. He came out quickly, helped me with the shut off, and confirmed the hot water heater needed replacement. He was able to let the guys who were scheduled to come know what they needed, so they arrived knowing what to do. We had a new hot water heater within a couple hours of discovering the leak at an extremely reasonable price! Everyone is very professional, quick, friendly and helped calm a stressful situation. So appreciated...“ Show more
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