Plumbing, HVAC
1 mile from downtown of Twin Lakes, CO
Josh Hanan says: „I am pleased to write this positive review of Swan Plumbing and Heating.
About 8 years ago, I had Swan install a furnace at my old house and the install went great. They were thorough, friendly, and very competitive with pricing.
Last year, based on my previous good experience, I had Swan install a heat pump for me at my new place. The heat pump performed poorly and I had Swan come out numerous times to try and fix it. The issues never seemed to go away, though, and, finally, Andy, one of the head technicians at Swan, came out and agreed the product I was sold, and the install, was not right for my house. He told me that the person who sold me my initial heat pump wasn't at the company anymore and that there was lots of turn over due to Swan being taken over by a new team this last year. Andy was determined to make things right and offered to put in a new system and gave me a very discounted price on a new furnace to make the system work fully properly (I had them install a variable heat pump). The new install went great and the current heat pump and furnace work excellent. While I was disappointed with the initial heat pump that Swan installed, and almost wrote a bad review at one point, I am giving Swan 5 stars because they showed me they truly are committed to 100% customer satisfaction, A lot of smaller companies wouldn't be able to honor this guarantee but Swan does. I highly recommend working with them...“ Show more