Ethos, through expertise and diligence was able to convince my insurance company to replace my 23 year old roof due to hail damage. In November 2024, I called Sam S from Ethos to replace a couple of broken tiles that I noticed in the front of my home. Using a drone to inspect the entire roof, he informed me that I had a least 40 cracked and broken tiles, and he thought a successful insurance claim was possible. However, he cautioned me that the process could take up to a year. It did! But Sam kept me informed. Regarding communication responsiveness, Sam is the best contractor I've ever worked with. He let me know what was needed from me so Ethos could move the project through the process as quickly as possible. He replied within minutes or hours to my texts; I never had to ask him something twice. I highly recommend Ethos. Oh, and my new roof looks great and gets me a discount on my homeowners insurance...