Plumbing, HVAC
1 mile from downtown of Castle Rock, CO
Donella Haywood says: „Updating my review, no change in stars but I *could* due to the GM's actions. But the plumber, Drew, is saving them from losing a star from his great work and professionalism. Had called about another sink issue, (this one due to the poor quality from the builder's sink) and Drew came out, trouble shot it, and I asked if we could supply new sink/faucet and he install, he said yes and quoted me. I said I only want him to come back to install. He said just tell cust. Ser. To put on his schedule. I did that, for next available appt, but Drew got sick, so had to reschedule. I said that's fine I will wait to be back on his schedule. Reiterated only want Drew to come back. On second day, Drew was still sick so someone else just ups and shows up to my house. This was unacceptable to me. Apparently, the GM had came in the office and rearranged schedules without looking at notes and just sent out someone else without even calling me. This was very unprofessional. When Drew was able to come back, the other guy came with him, as this guy was cross training and just learning the plumbing trade. This again, is unacceptable as if it wasn't for Drew, my sink install would not have gone well. Thankfully I stuck to what I felt was best and waited for Drew.
New to the area, found recommendation for this company on a Facebook group. So many were recommending them, so I called and got an appointment right away. I had a leak under my sink from where the builder didn't do the install right, and I am just out of warranty. But to be honest the builders warranty fixes are bad. When first moved into house had warranty guy come because was having a lot of putty in the sink ooze out. Apparently it wasn't tightened down and that's where the leak was because all the putty oozed out!
So glad I called this company to fix the leak! The master plumber took care to show me the steps and explain everything to me! I really feel he cared to educate me on these things. He also took the time, to take a look and explain some things to me about the other plumbing places in my home +water heater and bathroom faucets) he didn't have to do that but he took the time and this company has definitely earned my business for any future needs!
Thank you for being one of the good guys out here...“ Show more