HVAC
17 miles from downtown of West Hills, CA
Michael Gold says: „On Sunday afternoon (September 8), when the temperature was over 105 degrees, our 24-year-old AC stopped working. I called a number of HVAC companies. Hilo was the most responsive and helpful. They said they would send someone early Monday morning (September 9). Sure enough, Chris came around 8:30am. He diagnosed the problem within 2 minutes and completely fixed it in 10 minutes. It required replacing a 24 year old part. Even though it was an urgent, short notice call, the price was extremely reasonable for the part and the service. Chris very patiently and clearly explained everything. The system is working better than it was before and is quieter.
I also asked him about a new system, and he went through all the options with the pros and cons. He is coming back tomorrow morning to inspect our existing system, the wiring, the ducting, the house and attic, etc., so he can give us an accurate quote with several options and recommendations. Of all the companies I've talked to, Chris gave us the most detailed explanations and the reasons for going one way or another, and what the right ways to do various things were. Based on this, when we do get a new system, we will go with Hilo and Chris. He by far instilled the most confidence...“ Show more