Plumbing
15 miles from downtown of Sierra Madre, CA
„D. de Silva says: Very grateful for Hard Hat Rooter and Plumbing Team! And they have an amazing team member in their technician Mr. Francisco!
He provided expertise, hard work, clean finish, and some of the best customer service we have ever experienced. We were happy to give him a well-earned $100 tip.
We were having some issues with the draining from our kitchen. Our dishwasher, sink, and washer dryer all run from that section. We initially thought it was typical build up, and simply required a line run to clear the path. Hard hat was very responsive, and quickly sent out Mr. Francisco. They quoted us $120 for the line clearing.
Upon arrival, Mr. Francisco was thorough. He inspected all the water sources (clothes washer, sink, dishwasher, etc.). He was able to confirm there was a low flow out of the area. He then checked the access pipes. He then went under the home, and into the crawl space below. He was quick to point out the grade of the water output from that section of the house was off. He said the issues was a result of with the pipe grading. The improper grade was causing water to pool, calcify, and build up sediment; all resulting in poor drainage, and dirt build up and odor.
We had been dealing with subtle indicators of a larger issue, but never out it all together until he helped us. Mr. Francisco was able to set up an appointment to redo the piping grade the next business day. They quoted $1,600; which was expensive, but on par with all other quotes. And $1,600 is what we paid including all taxes, parts, and labor.
Mr. Francisco arrived right on time for the job, and worked diligently and smoothly until the job was finished. He utilized a leveler and a shovel to ensure we had a great exit grade for the new piping. He showed the poor original grade, and then later showed me through the new install and improved path he designed to ensure a proper slope. He then checked all other plumbing points; including the main line. He showed me each via the snake camera. He was great! It gave us so much confidence and comfort to see everything and understand the underlying issue was resolved. He also educated and showed us what items might require replacement long term (10-15 years from now). Mr. Francisco then cleaned up under the house, and in the side run access point. Taking all the old pipe and debris away. The final new pipe line was clean, and well done. And had a great slope down to avoid this issue happening again!
Rather than take $120 and give us a temporary fix, Mr. Francisco and the Hard Hat team treated us like family. They did not charge us the $120; and provided a real, permanent solution. Hard Hat - thank you, and you have an amazing team member in Mr. Francisco. We could not be happier, and hope that he is appreciated as the great team member he is...“ Show more