Plumbing
19 miles from downtown of Shingle Springs, CA
Brian Walker says: „New Flow Plumbing responded quickly, and arrived promptly as scheduled. The technician, Jeff, listened to my explanation of the events, and even though I commented my expectation that the water heater would need to be replaced, he determined it might be serviceable.
I had another appointment so had to leave while he worked on it. A short while later Jeff called and informed me he was able to fix the water heater, so it would not have to be replaced. What a surprise!
Honestly, I provided New Flow an opportunity to stick me with a big repair bill for a new gas water heater and it's replacement. Jeff did the opposite. He chose to attempt, and succeeded, to make a much less costly repair. This level of integrity is uncommon today. I am grateful to have encountered this.
When I commented to New Flow management about my satisfaction with Jeff, I was told it was normal routine behavior by Jeff, and the expectation for all their employees.
To conclude this rant, I have to applaud New Flow Plumbing for prompt and honest service. I highly recommend them for any plumbing needs...“ Show more