Overall, I’m very satisfied with my roof replacement by Dana Logsdon Roofing. Although the experience wasn’t perfect, the quality of the work and the professionalism of several team members made it a five-star experience for me.
Josue, the estimator, did an excellent job. He was patient, knowledgeable, thorough in measuring and evaluating my roof, and very easy to communicate with. He took the time to help clarify the scope of work.
Albert and his installation crew did a fantastic job. Albert is highly skilled, detail-oriented, and easy to communicate with. The finished roof looks gorgeous, and even my neighbor sent me a message complimenting how beautiful it looks. I really appreciate their workmanship and attention to detail.
The demolition crew also deserves recognition. They did a great job removing the old roof while keeping both my backyard and my neighbor’s backyard clean. I appreciated their care in minimizing the mess.
Owner Dana provided great support, and the office responded quickly regarding the invoice and warranty paperwork.
There were a few areas for improvement. First, on the originally scheduled installation day, I received a call that morning informing me that the crew could not start as planned. I understand that rain and extreme heat can disrupt schedules and create backlogs, but earlier notice would have been appreciated.
After the job was rescheduled for 1 p.m., the project manager and crew arrived around 11:30 a.m., while I was away, and started tearing off the roof without meeting with me first. I would have preferred that they wait until the agreed-upon time so I could meet with the project manager before work began.
I also experienced some difficulty getting clear communication from the project manager about the scope of work. The project manager eventually contacted Josue, who helped clarify things.
Finally, although I offered the workers access to my guest bathroom every day, they unfortunately chose to relieve themselves in a corner of my backyard. I would have appreciated more consideration and professionalism in this regard.
Despite these issues, I’m happy with the overall result. The roof looks beautiful, the installation quality is excellent, and the team members I worked most closely with were knowledgeable, skilled, and helpful. I would give Dana Logsdon Roofing five stars for the quality of the work and the final result, while encouraging the company to improve scheduling communication, project coordination, and job-site professionalism....