HVAC
20 miles from downtown of Napa, CA
„Lewis Williams says: I discovered this Amazing Company, while searching, and doing my do diligence, for a new hvac system, for my home. After having a couple of companies come out, and high pressure sales me. From the moment, i spoke with the business office, i was impressed, and felt comfortable here. There was no pressure, just accommodation, and the desire to earn my business. I said I was not available until 7pm. No problem, I will have Jason..the owner contact you then. Not a sales person, the Owner!. I was asked if i wanted a phone call, or to meet in person. I opted for the call. Jason called, explained in detail, and easy to understand his equipment, warranties, rebates, and tax advantages. An all electric system, which will lower my PG&E bill each month as well, as leave a lesser footprint in the environment. I did my further due diligence, and the very next day, Jason came out, inspected my house, which at that time, discovered my water heater was leaking, so I added that, and retained Cozy Home Services. Unfortunately, they were swamped with installations, so I had to wait. He assured me it was a 1 day installation! I could not imagine how. When they arrived, they were early, very professional, all of the men were uniformed, in several company trucks. They were very courteous, very respectful of my property, and answered any questions I posed. These professionals went about their work, with precision movements! “Rolex” has nothing on them! I now understood, how they could install everything in 1 day! All of the equipment was installed in 1 day! Jose was the Site Manager, Dan was a Master Plumber, from the plumbing department, Steven and Roland assisted Jose, Justin and Gustovavo, were supporting technicians to the team. James (Jimmy) was from warehouse support, to ensure everything they required to do the job was on sight, and of course Jason, arrived to ensure i was comfortable with the process. When the job was completed, the system was thoroughly checked, explained to me, I would be remise not to include the Amazing Office staff, and their Accounts Receivable Department. Ms. Carla, Ms. Jaime, and Ms. Gloria, who manages the Office Operations.
When the team left my home, the only “footprint” they were there, was my new system, water heater, and my complete satisfaction! Im 75yrs. young, and have not experienced this type of Customer Service in years! Please don’t take my word for it…call and you also, will have an Amazing experience...“ Show more