Plumbing, HVAC
11 miles from downtown of Livermore, CA
Chris Metzger says: „Our experience with Moore Mechanical began with an in-home evaluation with Jesse. He explained everything necessary to make an informed decision about a complete HVAC replacement. We decided on a Carrier Infinity system and were about to be blown away!
Danny and his installation team brought our new system a short time later. They spent an entire day removing the old system and installing the new one. It required some custom sheet metal work that was done flawlessly. What a great bunch of guys, we really appreciated them! After that long hot day the system was fired up for testing. The team meticulously performed their required tests and everything worked great. We were so excited!
Well, the following morning we had an issue. It was chilly and we tried to warm up the house. The system struggled to fire up. Here is where the amazing customer service team kicked in. The ladies on the front lines at Moore Mechanical answered the phone and assured us it would be taken care of immediately. That afternoon Danny showed up and quickly fixed the issue, which was a tiny flexible tube that had accumulated some condensation in it from being brand new, preventing the gas safety shutoff from allowing the system to fire up. He showed me and explained what happened. The system has ran flawlessly since!
We really loved our experience with Moore Mechanical, and we love our Carrier Infinity system. We made a key investment for our future and couldn't be happier. It's efficient and quiet, and the filtration is amazing. There is barely any dust in our house anymore, amazing! The thermostat even let's us know when it's time to change the filter!
Thank you Moore Mechanical, we appreciate each and every one of you that helped make our experience the best!...“ Show more