HVAC
20 miles from downtown of Livermore, CA
„Chanelle S says: Excellent service and employees. We recently had out entire heating system circa 1972 (yes, 1972) updated by Bell Brothers and we couldn't be happier. We are a family with four small children ages 1-6 years old, and we now have a safe and efficient heating system, and well... a warm house.
Having recently purchased this old house, we knew that we would inevitably have to replace our furnace. So when it stopped working a few weeks ago, we thought we could hire Bell Brothers (who came highly recommended by my father-in-law who at 75 years old had knowledge of this good company for years and years) to simply light the pilot light. Our service tech Ruben came out and knew everything about our relic furnace, and did exactly what we asked and relit the pilot. Not pushy with sales at at all, which we really appreciated, he pointed out that there was ASBESTOS TAPE in plain view! Yes, ASBESTOS. In. Our. Hallway. We asked for his advice on everything, and he pointed out all the options available to us from simply removing/replacing the cancer-causing tape, to renovating our entire heating system and ductwork. As we made it clear we didn't have the funds for a major renovation, he was very considerate and logical explaining how projects could be broken down in matter of importance as far as what we needed/wanted done. We learned that our ducts had no insulation, our entire house had no insulation, our 1972 heater was simply turning on full blast and energy was being wasted on heating the old sheet metal ducts as well as going out of the house with no insulation. Basically, our $450 montly PG&E bill and freezing house was starting to make sense. He made a call and within an hour, Jonathan came by to explain the options in detail.
Jonathan was the best salesperson we could have asked for. He was polite, professional, and seemed to really care about our budget and needs. He explained every option of what we could/should replace, and every option of pricing for said service/product. That morning, we went from wanting to only spending money on lighting the pilot, to happily purchasing a new furnace, new ducts, insulation in our attic, and an AC coil for the future if/when we (or or future homeowners of this house) decide to get AC. We learned that Bell Brothers had financing which is really what made this possible for us. Jonathan connected us with a asbestos removal company, ERI, and Bell Brothers and ERI worked together seamlessly so we could get our project complete.
Within a few days, ERI came out and safely cleared away the asbestos, and Bell Brothers started their work the next day! The installation dream team consisted of Noemi, Abe, and Mojen, and they were amazing! They were professional and friendly, and worked nonstop to get the job done over the course of two days.
Lastly, the insulation team was really great and got their job done in 1-2 hours!! By the end of day two, our house was insulated and effectively heated. The Bell Brothers installation team swept up every bit of debris from their work, and after everyone left, it was as if nobody had even been there in regard to things being clean and organized.
In a nutshell, what used to take hours of the heater running only to have the house cold immediately after the heater was shut off, we can now run our heater for 5-10 minutes (yes, 5-10 minutes) and have a warm house for the entire night. We called Bell Brothers on a Thursday morning about the pilot light, and by Thursday afternoon the following week we had an entirely new heating system that we couldn't be happier with. We highly recommend Bell Brothers for your HVAC needs, and we look forward to calling them in the near future for AC! Thanks, BB for everything...“ Show more