HVAC
14 miles from downtown of Guerneville, CA
Paul Markavage says: „Best service I've experienced from a service provider in a long time. I purchased a new furnace and A/C unit from Moore back in 2019. Worked great the whole time until recently, and then stopped cooling prior to the recent hot spell we've been having. Haven't had it serviced since I purchased it. Called Moore in early June, but couldn't get an appointment until June 25 due to the high demand. Spencer Phillips came out right as scheduled that morning. He was very courteous, friendly and professional. As well as knowledge about the system. He quickly began the A/C tuneup process. A partner of his arrived to assist about a 1/2hour after Spencer arrived. They diagnosed the problem with the A/C as a failed capacitor, which they replaced. They said the A/C was still under warranty, so there was no charge. Spencer finished the tuneup which included cleaning the condenser. He also cleaned the blower in the furnace, which was very dirty, and said no charge.
Upon completion, Spencer informed me about the annual service plans. I signed up for one that included annual A/C tuneup, furnace tuneup, and water heater inspection. I also purchased an air ionization unit to clean the air through the ducts and blower. As Spencer proceeded to install, I became concerned with spending the money at this time. Spencer understood, stopped proceeding with the install, and refunded the cost. Again, he was very courteous, and patient. I'm very happy with the work he did and with working with Moore. I look forward to having a reliable heating, cooling, water system in the years to come.
Paul M...“ Show more