Plumbing
16 miles from downtown of Grand Terrace, CA
KAY DEE says: „First let me say.. homeownership is NOT for the weak!! Being a first time homeowner of a 10+yr home, you tend to learn quickly about a lot of things before you are truly ready. So when our AC wasn’t getting cold like normal we naturally called for someone to come and inspect it. After a few diagnostic, quotes, and suggestions, we settled on this company, not saying that the other ones couldn’t get the job done. But, when you come across people who not only have the experience and training to the job, but empathy for someone whom they have never met to help you in 100+ degree weather, to get you right, says a lot about the person. Well we went from feeling like a job with a large $ sign to becoming a lifetime customer.
We were lucky enough to have Gary P (our technician) who was absolutely amazing and very thorough, come out and check out our system. He didn’t mind me standing off to the side and asking questions which he took the time to show and explained to me everything that he was doing as well as what was going on. What we learned was even bigger than any other diagnostic and quotes that was previously provided. We knew we needed to add Freon (based on the previous suggestions) but we didn’t understand why, but after further inspection Gary P. found a pinhole leak in our evaporator coil in the attic (saw the video for proof). The system just over time wore out. So we had to replace it which required an installation tech to come out. Well On a Friday afternoon, with temps getting even hotter over the weekend, we would’ve had to wait until Monday to get it fixed. But Gary P felt our pain and reached out to his team and was able to find their installation team of Gary L. and Miguel who agreed to come the same day to take care of it. We knew the installation time it was going to take was hours, but Gary L and Miguel showed up and handled business. With their dedication and hard work in that HOT attic, they installed it and got us running again WITHOUT having to comeback the next day.
I canNOT express my gratitude enough to them and their managers for allowing them to finish the job without worrying about the time. I would HIGHLY HIGHLY HIGHLY recommend All City Plumbing and Air to anyone who is in need of repairs, maintenance, or service. Their exceptional customer service, staff, and pricing won us over...“ Show more