Roofing
16 miles from downtown of Calistoga, CA
Rich Dugan says: „It was definitely a journey getting this project completed. We talked to a few companies and went with SLB Inc. since their solar team was in-house and that made the quote lower and seemed easier to manage logistically. We signed the contract in January but due to unpredictable weather, jobs that may have already been on the calendar, and normal steps in the process (including permits), the job was finalized on April 15th.
There were several things that went well:
· Since it looked like it was going to be a while before they could start the job, SLB put tarps on the roof in a couple of places where leaks had started. They did this really well since we had several windy days (50mph gusts) and the tarps stayed put.
· The plan and materials they use are more up-to-date than what we saw from other companies.
· The cleanup was excellent as the yard and side of house looked better after they were done than before they started! They even cleaned out the gutters after each stage that took them up on the roof.
· They did a really solid job on the roof itself and the aerial pix show just how nice it looks once it was done.
· The solar team took good care of their part and the new mounting hardware for the panels looks well done.
On the other side of things, communication could have been better. From early on, most of the calls/texts were initiated by us except for the occasional automated email. A few times we were supposed to hear back the next day or by a certain day and we’d end up having to follow up ourselves. We’re relatively new homeowners so I figured maybe that’s just what we’d always heard about when working with contractors/companies. They were however very responsive once we did reach out.
There was one piece that turned out to be a challenge - a wood panel at the front of the house where the garage meets the main roof. It took a couple of visits, but the roofing team and several members of the SLB logistics team came out to make things meet, and eventually exceed, our expectations. I was impressed with the commitment and determination toward making things just the way we wanted.
Overall we’re thrilled with the roof and reinstalled solar panels and glad we shouldn’t have to deal with any of that for another 20 – 30 years. And, once again, glad we went with Sustainable Living Builders having gotten to see their dedication to satisfaction...“ Show more