Platinum Air Heating & Cooling, LLC

From the minute I called the company to the moment they repaired the AC was fantastic and customer first. Last night our AC stopped working so therefore I called the company at 7 am. The phone was answered by Al and as always he was super friendly. He was able to get Andrew and Manuel to come over to our house. It took them not even 5 minutes to identify the issue (our capacitor) and resolved it immediately. They also provided ideas to avoid these issues with the capacitor due to power surges (I was not aware of this at all). Our AC is working properly and our furry friend can enjoy a nice and cool house again. I don't hesitate to keep doing business with Platinum Air! You can't go wrong with them...

Platinum did an outstanding job finding and fixing the root cause of a very noisy heat pump outdoor unit after another local company had failed. They took the time to dig into the problem and even pulled in extra technical support from American Standard. The problem was traced to compressor scroll damage caused by pinched refrigerant lines due to poor workmanship by the original installer. American Standard generously provided a new compressor under warranty while Armando and Manuel from Platinum did a first rate job replacing the pinched lines. Very reassuring to know that Platinum has such dedicated and skilled technicians when you’re in a pinch (!) My thanks to all 🤝😎�...

I had 2 different ac issues with a month. The first time our 17 yr old units went completely down. They responded immediately to my call and were out that day, even though it was a weekend. The 2nd time, I noticed a weird noise and again, Platinum was right there. They offered a couple options to save us $$ without compromising quality. I’m old school and their service was how things used to be. When we replace our units next year, we won’t consider anybody else. We have used other companies. Would recommend to my mother!...

Armando with Platinum serviced my air conditioner and he was punctual, thorough and honest (plus let me snoop over his shoulder at what he was doing). He replaced my two capacitors (one was not working and the other reduced function), and noted that everything else was in good condition for a 14 year unit. I did ask to purchase a two-year annual contract for service because of the age of my unit, but that was something I initiated, not Armando. He did not try to up-sell me anything. I understand Platinum does not do commissions for their service personnel (I guess others may do) which makes working with them a much more enjoyable process. I found both Armando and Platinum to be very professional and will continue to use them for my future air (and heating) needs. I appreciated their honesty and highly recommend them...