HVAC
13 miles from downtown of Morristown, AZ
Erik Nicolaisen says: „I just realized I completely forgot to leave a review last year when our new A/C unit was installed (sorry, Pro Solutions), so I figured I should now.
Our A/C stopped working at the start of July 2023 during record-breaking temperatures. Pro Solutions came out quickly, even though it was the weekend, and diagnosed the issue. The motor that died would have been expensive to replace, and the old system had issues before, so we asked about replacing the whole system instead and ended up doing so.
The installation took place a few days later and went smoothly. Our attic is very difficult to access, but they made it work. Every technician who has been to our house has been very friendly and professional, and thoroughly answered all of our many questions (sorry Brandon) without seeming at all annoyed. Other than Brandon, I also want to give credit to Dylan and Jordan (hope I got everyone's name right) for being great as well. Dylan was accompanied by another technician on installation day who I met briefly, but unfortunately I forget his name.
There was initially some confusion about our monthly payment amount for financing, but that was quickly sorted out, and it has otherwise been a great experience.
I'm looking forward to continuing to work with this company for yearly maintenance, and taking advantage of their great 15-year warranty if we ever need to!
EDIT: Janice (not sure on spelling, I'm sorry) and Ruben in the office have been great as well...“ Show more