We cannot recommend Forrest Been, Project Manager for Russell Exterior, highly enough.
Our family needed a new roof after a wind and hail claim, but what should have been a simple process turned into a 16-month battle with the insurance company, mortgage company, and attorneys. During that time, my father unexpectedly passed away, creating additional complications because his name was on the insurance check.
Through it all, Forrest was exceptional. He started the roofing project before we had secured the funds, trusting us and never once making us feel pressured or uncomfortable about payment. Instead of constant phone calls asking for money, he showed genuine compassion, patience, and understanding during one of the hardest seasons our family has ever faced.
He was always available when we needed him, met with the insurance and mortgage company representatives during post-inspections, and consistently went above and beyond to help move the process forward. His communication, professionalism, and kindness were second to none.
It’s rare to find someone who genuinely cares more about people than the transaction. Forrest did exactly that. His integrity, empathy, and dedication made an incredibly stressful situation much easier to navigate.
If you’re looking for a contractor you can trust, ask for Forrest Been at Russell Exterior. We are deeply grateful for everything he did for our family and recommend him without hesitation...