BRIAN THOMAS

What Happened 

Brian found a roofer through Directorii.com and was happy to book them after seeing they were offering a discount on his preferred brand of shingles. He signed the contract, and paid them a $4,000 deposit. Then, he waited. 

At first the contractor told Brian that there was a delay in his shingle order. Then he stopped responding altogether. That’s when Brian reached out to Directorii. 

Our team made multiple attempts to get in contact with the roofer in the hopes that he would refund Brian’s deposit. However, it became apparent that the contractor had no intentions of resolving the situation after calls and emails went unanswered. The name on the contractor’s Facebook page was even changed– indicating that he’d shut down the original company. 

Thankfully, Brian was covered under our $20,000 guarantee and had documentation of his deposit. Directorii refunded him the $4,000, and connected him with another qualified contractor to complete the job.