In May of 2024, we had this company out to our home to upgrade the insulation in our attic. Little did we know how unprofessional they would be.....
We called an hvac company to come and replace our air handler and while it was being replaced, it was recommended that we upgrade the insulation in our attic, The air handler gets replaced, the insulation gets blown. All is good....so we thought. Almost immediatly after the insulation was blown, we started to notice water stains on our ceiling, so we called the hvac company out to look at it and they claim the insulation people wreaked havoc when blowing the insulation. Drain Lines were clogged with insulation, the drain pan was knocked unlevel, the drain lines leading out of the house were knocked unlevel, causing water to back flow into the emergency drain pan, overflowing our attic and causing drywall damage on our ceiling.
Multiple times during Compass' insulation project, one or both of the installers dropped the "F" bomb along with many other inappropriate words. When we mentioned this to them in our email, they excused it by saying "attic work is a hot and laborious job". Interestingly enough, the hvac company worked in that same attic, with the same heat and never once did we hear inappropriate language. No customer wants to hear their contractors complaining about their own job.
The hvac project was inspected by a state inspector and signed off on.
We emailed Compass explaing the situation and asked that they pay for the drywall damage, they emailed back, refusing to take any responsibility, saying it was all the hvac company's fault. Meanwhile, we have a cracked, water damaged ceiling and soaked insulation sitting in our attic and somehow this is our problem?? And as you can see by his response, tries blaming the homeowner. How dare he say we ghosted him for his services, he was paid immediately after the job was done, that same day. By the way...."dope" is legal and we can smoke as much of it as we please in our own home! That doesn't mean we refused to pay the bill. Your anger over a legal substance and trying to say wrong didn't pay is just more dishonesty on your part. I'll be sure to post this review and your ignorant response about our "rummage" sale home and "clownshow" attic on my personal page so everyone knows not to hire your company...