Floor Coverings International of Vancouver, Inc. Reviews - Vancouver, Washington

Services Floor Coverings International of Vancouver, Inc. Provides

Flooring

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Amber Zabel

5 months ago

4.0

Update: Happy to report that the concerns, as outlined in my previous review, have been remedied in their entirety. Everyone is human and things get overlooked, but all is well that ends well. Updated my Tyler, the sales person who completed the bid was confident that they could manage all my flooring needs. I got a bid for the Stairs, landing and flooring on the entire bottom floor and two bathrooms of my home. The first part of the job was easy and I was very happy with how the flooring looked. There were some missing trim, some large gaps, and pieces of missing trim to complete but I was assured they would come complete that later when they came to finish the landing. Emailed back and forth and was told they could not complete the landing due to the curved staircase. Then I emailed about the stairs and was told they were ordering material. Then emailed a few additional times without a response. It’s been a year now and I am just hoping they agree to at least finish the trim pieces. Emailed about it and hopefully I will hear back. Only other issue is the trim they picked for the bathrooms was cheap cardboard like material, not water resistant and quickly became damaged and all needs to be replaced. Pictures of missing trim and damaged baseboards. If it’s a simple floor job they will probably do a fair job...

TT's Playground

2 months ago

1.0

My floor had damage.  Floor Covering International came and did repair via my Insurance choice of vendor.  The people including the worker are professional and nice.  However, they are not good at floor repairs as they don't know how to plan out the repair work correctly.  They install the floor and found there was a gap and have to take off the new floor and redo it again.  When done, I was not happy with the job as you can see swirl marks, uneven stains, uneven sanding, and big blobs of clear coat that was not evenly distributed.  On top of that they don't pay attention to details and hit their equipment damaging my cabinets, door frame, and under staircase wall paint.  I met with the owner Toby and he took a look at the job and said it was "up to industry standards" but did offer a measly lowball payout to have me get another vendor to repair the work.  However, I had an independent inspector came out and he has report confirming that the work was NOT up to standard results.  Now, I'm in process of working with my insurance to see what they can do including Legal options and going to Oregon Construction Contractor Board to file complaints...

Shawna Briant-Nodurft

3 months ago

1.0

Salesman, Ed, was very kind, but very inaccurate in his description of the company he represents. We had atleast 10 of out Floor boards chunked out with no mention of repair. They did come back for repair, but simply slapped (glue? Caulk?) Ontop. I called again, to which they came for a second repair, and only to receive their second half of payment.
We found other issues within 1 week (edges not glued down..my vacuum cleaner pulled it up) and when I asked for a return, they "offered" dates which they were unavailable.
I'm so disappointed in this company, and would definitely NOT recommend them to a friend or stranger.
My best advice, if you do choose to use them, is hold your second half of payment for atleast one week so you can find the discrepancies...

Anastasia Rahe

2 weeks ago

5.0

The professionalism, high quality material, and the end result of this flooring company is unmatchable. I met with Randy, for my consultation and immediately could sense the transparency. He gave me the "full red carpet treatment" with samples, suggestions and full breakdown on cost and just the overall process with proper expectations. He really listened to my wants, needs, and budget. I've been in sales for over a decade and he wasn't pushy.
The crew, specifically Alex and Sam were fabulous. Extremely knowledge, friendly, quick and fantastic. If you need new flooring, this is THE company. Everything from the consultation to the final installation was truly ideal. I couldn’t be happier with the end result. Thank you to everyone at Floor Coverings International...