Air-Right Energy Design Inc Reviews - Manassas, Virginia

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Terri Anne Stevens

a month ago

5.0

I have to share a recent interaction my family had with Air-Right Design. My mom, who recently passed, had worked with Air-Right for many, many years for her plumbing needs and was always very happy with their service and technicians. All  I have to say, they went above and beyond for her knowing she was a single elderly person. They were very kind. I was in town with other family this past week/weekend and we ran into some well/plumbing issues at her house. I called and they were super quick to come out, we thought we had the issues identified, but it ended up being something else, they came right back out an hour after they'd just left, diagnosed the problem and it was fixed within 90 minutes. I cannot recommend Air- Right enough! They are top notch to work with, very quick to respond and very reliable. You cannot go wrong with Air-Right!...

Alexander Biniam

4 months ago

1.0

I decided to upgrade to a Lennox communication system (new furnace, AC, zoning system, and smart thermostat) and selected Air-Right out of 7 vendor proposals. I chose them due to their Lennox expertise, competitive pricing, and my desire to support a small business.

After a lot of back and forth to ensure we met the manufacturer's specifications, I unfortunately needed service after-hours due to low refrigerant levels. I called on 5/21 and left two voicemail messages. The next day, since no one had called me back, I contacted the office to find out what happened. Keep in mind, I was planning to spend nearly $20K with this company, including their 10-year labor warranty.

The receptionist, Angela (if I recall correctly), said someone should have received the message, but she scheduled me for 1 pm to address my AC issue. However, 1 pm came and went with no call from the office. When I called them again, I was told their morning install job took longer than expected, and Craig would call me later for a site visit to recharge my system. I agreed and waited for their call back.

An hour later, Craig called and informed me that their schedule was too busy to fit me in for an installation. This was despite my earlier confirmation that I wanted to proceed with their proposal and their agreement to do so. Additionally, they refused to come for the emergency service I had called about the night before.

I understand if a company decides to cancel a prior commitment, but they should have the business integrity to respond to after-hour calls from potential customers and be honest about the reason they don't want to work with someone. Giving excuses about "our schedule" is dishonest and unprofessional.

Fortunately for me, I had a slew of other options and booked Reddick and Sons for the installation job, and they visited the house for a recharge within 5 hours of my call – something Air-Right failed to do.

Warning: If you consider doing business with Air-Right, I recommend exploring other options like Reddick and Sons, HVAC Done EZ, or Woody's Sudden Service Inc. Air-Right may not respond when you need them the most.

P.S. The kicker in all of this is, after designing the system, Craig realized an error he made and asked if I could measure a place where the PVC exhaust could come out of. Maybe due to his schedule or something else, he asked if I could measure above the window and potentially the attic. I spent an hour measuring floor cavities in the basement and going into the hot attic to see if the roof flu pipe could be reconfigured to use PVC – keep in mind this is all stuff the contractor should be doing but since I wanted to expedite the process, I helped. And after that, I get this callous call about “scheduling conflicts” which really rubbed me the wrong way. Hence, I decided to share my experience for future potential customers...

Richa P

5 months ago

2.0

I got a great quote when I installed my new HVAC system in 2020. They installed it but since then I've had constant issues. I should have gone through someone else. I highly recommend shopping around. Even if you have to pay more...

Michael Humm

3 years ago

5.0

Sam and Mike did an outstanding job replacing an Expansion Tank and replacing exhaust PVC piping.  They were on-time, well-organized, sensitive to social distancing, knowledgeable, and courteous.  They were able to diagnose an elusive banging noise that we had been chasing for over a year.  We couldn't be more pleased...