POOR WORKMANSHIP! Utterly Incompetent: Avoid SLM at All Costs!
I initially left just a one-star rating for SLM, avoiding temptation to unleash my frustration online with a lengthy diatribe. However, the sheer audacity of their response to my previous review compels me to share the deplorable experience we endured. Forget subpar work, this was borderline fraudulent.
First and foremost, the quality of the materials they installed was abysmal. Both contractors from Lowe's and a separate carpet repair company confirmed the shockingly poor quality of the carpet. We weren't just naive homeowners; we paid their full quoted price to build trust for future projects. However, their response when we politely raised concerns about the fairly new two-year-old, defective carpet and bathroom tiles was astonishingly dismissive and unprofessional.
Instead of addressing the issues, they resorted to deflecting and gaslighting: "why didn't you call us sooner?" or "my son saw you, why didn't you mention it then?" These pathetic excuses are irrelevant. We address problems when they become evident, not in their "nascent stages," and contacting a contractor should not rely on chance encounters with their family members.
Furthermore, our neighbor, a respected local contractor, specifically confirmed their infamous incompetence.
During the final walk-through, they falsely assured us that the bathroom floor's "rocking" would disappear. This was blatant deception. Years later, the floor still moves like a poorly anchored seesaw every time someone walks on it. The carpet was no better. When replaced, the new crew discovered numerous areas where the underlay padding was missing or improperly cut, contributing to the problem's escalation.
The entire experience with SLM was a nightmare: confrontational, unprofessional, and riddled with delays in communication. They clearly prioritize maximizing profits over quality by hiring the absolute cheapest sub-contractors they can find. After three years of homeownership, I can confidently say SLM is the worst contractor I've ever encountered. Trust me, your home deserves better. Stay far, far away...
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