HVAC
4 miles from downtown of Helotes, TX
Luis Ibarra says: „Update: changed rating to higher, reason is because the owner contacted me directly and wanted to earn our business back. I was hesitant at first, but I decided to give them another shot. They just finished the maintenance check on our unit, and they were punctual and prompt. Reason I don’t erase my previous comments is because I want to be completely honest with my review, in my experience they did right by us, and that earns them the 5star rating.
I don't like to leave negative reviews, but I write this in hope to save someone any PTO taken to wait for one of their techs. The service we received initially to replace an outside unit was quick and prompt. Unfortunately, that seems to be where the customer service stops. On June 21st 2023 I requested a tech to come look at the unit since it wasn't cooling and the owner confirmed next day that someone would be by same day, that didn't happen. Luckily the unit started working again on its own, but with this summer heats and having children in the house, we would have had to call someone else.. oh and then I got a text requesting payment even though no one stopped by the house at all. Took a day off of work for this.
On June 29th 2024, I wanted to give them a second chance so I text them to have a tech come by and do some maintenance on the whole unit, and they promptly text back that they would be available 7/1, so I told them to lock me down, just give me a heads up on time. Luckily I learned from my first time and waited for response. But now here we are 7/5, no answer, no tech, no maintenance.
Reason I dont give one star is because they installed my unit promptly at first and seems to be working fine for now. Definitely not calling them for anything futher, and god help me if it breaks down and I'm still under their warranty...“ Show more