Staten Plumbing HVAC Electric Reviews - Mauldin, South Carolina

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Ian Ramirez

3 weeks ago

5.0

We had an issue with a toilet at our office and needed it fixed quickly. Brandon G. from Staten Plumbing came through with same-day service, and we couldn’t be more impressed. He was professional, efficient, and got the job done right. The price was fair, and the entire experience was smooth from start to finish. If you’re looking for reliable plumbing services, Brandon is your guy! Highly recommend Staten Plumbing for any plumbing needs...

Jared Horton

a month ago

5.0

Our AC went out while I was out of town, leaving my wife and two children in a very hot house. We called Staten and they sent two wonderful technicians, Brandon and Russ, out to service our AC unit. They were both excellent! They arrived on time and took great care of my family. They were very thorough in trying to diagnosis the problem and explained all of their findings. The pricing was reasonable and they checked with us on the price before doing anything. We will always recommend Staten and their employees! Couldn't ask for a better experience. Thanks again to Brandon and Russ for taking care of us...

Nicholas Perrusio

a year ago

1.0

I hired Staten Plumbing to make some improvements to my HVAC system. During the work, one of the workers fell through the ceiling into the garage. On his way down he grabbed the HVAC drain line and it snapped at two places. While they did repair the drain line at the places where it had broke and also fixed the sheet rock, it was discovered months later that the force of the drain line being broken pulled it away from the unit at the main connection. This went unnoticed until sometime in July at the peak of cooling season when a huge water stain appeared on the ceiling in the garage under the HVAC unit. When I went into the attic I found the disconnected drain line which was leaking straight on to the wood platform under it. When I spoke to Staten, first I was told they’d fix it but it was only goodwill but don’t believe they had anything to do with this. While they did fix the drain line to address the leak, the owner refused to do anything about the ceiling other than slap a coat of paint on it. Damage like this can’t just be painted over, the sheet rock needs to be cut out and replaced especially if there could be mold underneath considering this leak was ongoing for months before it was bad enough to be noticed.

In the end, the owner would not do anything further than offer to apply a coat of paint. Overall very disappointed with the handling of this situation and not taking responsibility for what was clearly their fault. They got my money already and that’s all they care about...

Bruce Goldberg

2 months ago

5.0

I called Staten for an AC outage on a rental property. They were very responsive and were able to schedule an appointment for Tuesday morning when I call on a Friday late afternoon. I received a call on Monday morning letting me know that they could come on Monday, one day early. Bill came out and checked entire unit. The problem was an intermittent, this took some trouble shooting to determine the problem. It was multiple component's that were failing. Parts changers are not what you want when you have a system working intermittently, you need a technician that is trained and understands these types of problems. Bill was what was needed. They also had all the parts on the service vehicle. I am a new customer to Staten due to my old HVAC contractor not in business anymore. Kate in the office was very helpful in getting a scheduled appointment.
Thank you State...