Tri-State Plumbing & Septic Reviews - Greenville, South Carolina

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Daniel Madore

2 weeks ago

4.0

Received a couple by mail for a free water pressure check so I called them because I purchased this house July 1 2024 and it seemed that the water pressure was low. So a couple of days after Ricky showed up and checked the pressure at which was very low . He check under the house in the crawlspace and notice that I had ole piping . So he gave me a price to replace all pipes with Pexs piping for a total of $5300.00 and they could be out the next week. So I said ok let’s get it done. The next Thursday two guys came out and did the  job but when they turned the water back on both bathrooms worked fine but nothing worked in the kitchen. One of the bumpers the told me that I needed a new faucet for the sink at which time I told him that it was two
Months old. So I also had a leak in one of the peck stops so they left and came back and replaced four peck stops and both faucet for the outside . So the got the refrigerator and dishwasher working and nothing for the faucet so I took  it apart cleaned all the junk out of it and I got it to work with no help from them. After everything was up and working they told me that there will be a charge for the items they replaced. Then they left about an hour later I received an email and the price went from $5300.00 to $6867.00 . A increase of $1800.00 they charged $289.00 per part so $289.00 time 6. I then called and they said that they would call me back in the morning . The next day around 10 AM still no call so I called them and they said that is the price  so I paid it with a credit card and told them I would never use the again and I will leave a review. After posting the review I received a call from the owner and she ask me to please tell what happened? So I told her my story . She then said that she wants me to be happy and she was going to make it right. She then said that she was going to refund $867.00 back into my account and will  that make things good with me? I then said very much so . I then thanked her and she said once we hung up she would refund my account asap so we hung up. About 3 minutes later I checked my account and there it was refunded $867.00 . I want to Thank the owner for reaching out to me and going above and beyond what she didn’t have to do but it did make me much happier. Again Thank yo...

Kalel Dias

2 months ago

5.0

I was in need of a new toilet, and Ricky showed up next day and was able to diagnose the problem and later coordinated with Tim to replace my defunct toilet with expediency and professionalism. I am a repeat customer, and have been thoroughly delighted with their service...

Chris Guth

4 months ago

5.0

Always respectful, friendly, & knowledgeable.  Anthony, Kevin, Connor, Jack & Diego did unit replacement in 80+ degree weather.  Making sure my fur baby was  cool in 2 days.  They unexpectely replaced rock boarder from old unit around new unit.  (Not requested or required)  Now that is above and beyond!  Give them a call to receive EXCELLENT service with a 😃.   Always left my yard and house clean...

Christine Levesque

2 months ago

1.0

BEWARE:  They will substantially inflate their estimates.  To repair a clean cut irrigation pvc pipe that was exposed, washed and ready for the repair, they gave me a $778 quote.  They said two guys, two trucks. Absurd!  We told them no thanks. We originally called since we were stretched with our schedules. What a waste of time. My husband ended up Youtubing it and buying a $5.00 part and fixing it himself in 30 minutes. I just hope some naive person doesn’t fall for their deceitful practices. They have a lack of integrity...