Dyess Air & Plumbing (Bluffton) Reviews - Bluffton, South Carolina

Services Dyess Air & Plumbing (Bluffton) Provides

HVAC

All kind of HVAC

Find Directorii Certified contractors

For your project with a $250,000 Guarantee.

Erik Morgan

3 months ago

5.0

Everyone has heard the stories of summer is now here and the a/c is not working. Well that experience happened the other day to me. So logical thing to do is call the company that installed the system and was directed by us (new home buyers) to use them. Awesome phone number on the thermostat boom call them up. Next day technician comes out. The technician comes back with a quote of $5,000! The look on my face must have said it all. Keep in mind we purchased this house in 2018. I was advised the unit was 9 months out of warranty.

Not sure if anyone else is in the same boat as us with being short of funds but 5,000 is not just a drop in the bucket. Anyways. I call a buddy and he recommends calling Dyess air for a second opinion. I called them right away. This is where the story gets good!

Dyess Air reached out to me after leaving a message the night before and said we can get a tech out the next afternoon. Awesome let’s get it done! 3-5 was the expected time. So the wife stayed home and worked from home so she could be there, good thing she did Dyess Air called me first thing in the morning and said I know we have a schedule for 3-5 but can we make it 10-12, another look of surprise 😯! Well yea for sure that sounds great.

I know this is getting long and I’ll wrap it up, Charles Wright was the tech that came out absolutely fantastic job! He fixed the issue that had caused a leak in my system and recharged it and we are back up and running without any issues! It was a 4,000 dollar saving to me because I feel the other company didn’t know what the problem was so they shotgunned the solution in hopes it would fix it. The funny thing is is after everything they wanted to replace it still wouldn’t have been fixed.

If this is the level of work I can expect out of Dyess Air I will be recommending them to every single person that asks for help. Thank you guys so much for the professionalism and urgency to my issues.

Erik M
Photo provided is the estimate from first company with personal information blocked out...

Julie Gibson

3 weeks ago

5.0

Mateo was great!  He arrived in the middle of the time window given and quickly diagnosed the issue. He had to flush the drain lines from the overflow of one unit to fix the issue and went ahead and did the drain from our second unit as well since he was already doing the work right there. He was efficient and clearly explained the issue. He answered my questions and was very pleasant to have in my home. Thank you!...

Ella Davis

a week ago

5.0

Terrance is awesome. He installed two toilets for us and he went above and beyond the norm. I had to return them and get new ones as I bought wrong size. Not only did I learn new plumbing info he helped us choose them. So kind and gracious also. I give him 50 stars...

Randy Hall

3 weeks ago

5.0

We had an after hours a/c issue on a hot weekend. Our experience from initial call to the final bill was terrific. The ladies on the phone were friendly and helpful. Anthony was our technician and he was friendly, professional and knowledgeable. Overall, a true 5 star experience. Thank...