Thompson Creek Window Company (Norristown) Reviews - Norristown, Pennsylvania

Services Thompson Creek Window Company (Norristown) Provides

Roofing

All kind of Roofing

Find Directorii Certified contractors

For your project with a $20,000 Guarantee.

Tara Skidds

2 months ago

5.0

Thompson Creeks Quote & Assessment prior to the job:

Rob Zajac was great, he was very honest and took the time to ensure the measurements were accurate. He came back twice to confirm the measurements bc some of our windows are custom sized. Thank you Rob!!

Thompson Creek replaced 30+ Windows, converted single to double front 🚪door and put 3 new storm doors:

Wow, I can’t express how impressed we are with the entire crew, led by 2 Supervisors; Alex and Hada (sp?)  plus 4 additional workers and Project Manager, Bob Martin.

They were extremely responsive and listened to our concerns and suggestions when applicable.
They were considerate to our house, installed the windows effectively, and made impromptu necessary changes that were asked by my husband and I. They removed old wood and replaced it with new plus got rid of mold especially around the front door. They cleaned up everything better than we anticipated! They worked diligently from 7:30 am 6/7 pm and the entire job took 3 days. Our house looks absolutely amazing and we love it. Thank you for providing us 💯 customer service. We highly recommend them!...

Lauren Hoover

a week ago

5.0

I'll start by saying Tom Broido is one amazing man. He was incredibly helpful during our consultation, and we appreciated his honesty and openness, especially since this is my husband and I's first home. Tom took the time to explain every step of the door installation process, making us feel confident in our decision. Side note: Tom has an arsenal of some of the funniest jokes, so we got a lot of laughs in during our consult.

Rob Zajac was equally fantastic—his professionalism and attention to detail during the project planning phase was top of the line.

From start to finish, the experience with Thompson Creek was seamless. The price point was reasonable compared to other quotes we received, and the quality of the work speaks for itself. Our new door looks fantastic, and we couldn’t be happier with the overall service. Highly recommend...

Claudine S. T.

a month ago

5.0

Exceptional Service and Product from Thompson Creek Windows

We couldn’t be happier with the entire process from start to finish, thanks to the incredible team in PA. The team, including Bob, Rob, and Eugene, ran everything seamlessly and made the entire experience smooth and stress-free. Their customer service is outstanding, and it's clear that they are committed to delivering the best possible experience for their clients. The inside rep was also great but I forgot her name.

Eugene handled the installation of our sliding door, and during the process, he discovered several shortcuts taken by the previous installer that put it in last year. More concerning, Eugene found serious fire hazards, putting our safety at risk. He took the extra time to fix all these issues, ensuring the door was installed correctly and safely. He went above and beyond and he puts his heart into his work and you can tell.

In a world where everything is delivered instantly, it's easy to forget what true quality feels like. The first time I opened the sliding door, I felt giddy—it made me realize just how poorly built most things are nowadays. The craftsmanship and attention to detail in this door are remarkable, far surpassing our expectations. The smooth operation, sturdy construction, and overall aesthetic have transformed our space, and we couldn't be more pleased.

I highly recommend Thompson Creek Windows for their exceptional service and top-notch products. This is a company that truly cares about their customers' safety and satisfaction...

Danish Malik

2 months ago

1.0

PLEASE DON'T TRUST THIS COMPANY AND THEIR EMPLOYEES. DON'T PAY THEM UPFRONT UNTIL YOU ARE 100% SATISFIED WITH THE WORK.
I ordered my front French door through Thompson Creek. I have had multiple issues since I placed the order IN JUNE 2023 with them. Initially, who took my order and whatever we finalized I was told later he quit and never submitted the right order. Because of that, I had to pay $500 extra even tho I had his text confirmation and all the details. Finally couple of months after in September 2023, I got my new door delivered but very poor quality, with the wrong interior color, and the wrong door handles. I called and told them this wasn't what I ordered but they were consistent so I had to send them the picture as proof we took when initially we finalized the door with the sales rep who came to our home to prove myself. After so many calls I was told they have to order a new door which will take a couple of months again. I waited till November to get the better quality product (DOOR). Since November I have made so many calls to them that my lock is not working properly and your tech team messed up my main doorbell. When they removed my previous door and installed the new one they damaged the doorbell wire or something. I was promised it would get fixed once they come back. It never GOT Fixed. Anyway back to the door multiple issues, multiple emails and phone call to them and the person who was handling my case Z (Zalika). Every time i asked something it took her/them a month or more to come out to fix any small or bigger issues i was facing. The main concern i have been bringing up to them every time to date this door keeps losing up from its original place. Once i was told by their technician that the previous TECHNICIAN installed the wrong screws/studs (smaller) and this door is a heavy door he shouldn't use these screws/studs. That is the reason the door is keep moving from its original spot. I have been struggling with my digital lock because of these people one of my locks got ruined and back in January i had to buy a new digital lock to install which i asked them to install but they refused to install it by saying this is not one of our product that's why we can not install. I have text messages from the salesperson who took my order stating i can use my existing digital lockbox. Since last year September, i have been struggling to get the door and lock fixed but since January i was told by their team everything is good to go and got fixed. I have been requesting and complaining about the same issues and they did send it 3 times after the wait of a month or 40 days every call i made to try to get things fixed or to get the adjustments done. Whenever they made adjustments it's only good for a week or 10 days MAX. Most of the time i had to call them repeatedly and felt like i was being ignored by the team. I was not getting any answers from them for any of my emails or phone calls. Finally, after 9 months of struggle and paying a hefty amount for that door i was told by Kelsey Wright this is it. We cant keep sending our technicians to fix the door and they are not responsible for anything related to this matter anymore. I have asked them to bring me their Digital LOCK i will pay for it but since last week April 25th 2024 they (Zalika Goulbourne, Bethany Jones and Kelsey Wright) completely ignored my email. As if i don't exist anymore.
PLEASE DON'T TRUST THIS COMPANY AND THEIR EMPLOYEES. DON'T PAY THEM UNTIL YOU ARE 100% SATISFIED WITH THE WORK THEY HAVE DONE.
I also have videos to prove their poor product and work for some reason i can't upload.

As always, i sent 2 more emails to Zalika M Goulbourne, Kelsey Wright and Bethany Jones after receiving a response from the owner on May 3rd. As he mentioned he will take my complaint seriously but seems like its just a MARKETING TAKTIK. I even called and left a VM for them to call and if someone can come out and repair the door as i was told couple of months ago this so CALLED NEW DOOR is air tight but they just fixed temporarily. NO ONE HAS CALLED YET...